Psychological Game Plan: Hope for South Africa’s Public Sector

Paperback | 156 Pages

Psychological Game Plan: Hope for South Africa’s Public Sector.

Although efforts to professionalise the public service in South Africa are yielding results, it remains evident that in many parts of the country, people still turn to public services only when they have no alternative. This is largely due to the significant gap in service quality between the private and public sectors.

Regardless of one’s financial means, no South African can completely avoid public services. At some point, everyone must interact with institutions such as the Department of Home Affairs, the Department of Labour, police services, municipal offices, and others. It is therefore in the best interest of every citizen to ensure that the public sector functions effectively. Drawing primarily on psychological theory, this book proposes practical ways to strengthen the public sector. I use the analogy of the traditional table game umlabalaba to illustrate strategic steps that can lead to improved public service delivery.